Frequently Asked Questions

Standard therapy sessions are 50 minutes. Assessment sessions may vary, see our Assessments page for further information.

Medicare rebates are accessed with a Mental Health Treatment Plan (MHTP) and referral from a medical practitioner, psychiatrist, or paediatrician. You may be eligible for up to 10 sessions per calendar year.

With a valid MHTP, a Medicare rebate of $145.25 is available for sessions with Diana Morcom.

With a valid MHTP, a Medicare rebate of $98.95 is available for sessions with Amy Kondrat.

Some Private Health companies cover psychology services. The rebate amount depends on your Private Health provider and your level of coverage. We encourage you to check with your individual provider to determine what rebates you will receive prior to attending your session.

Yes, we accept plan-managed and self-managed NDIS participants.

Yes, we offer individual therapy for children aged six years and over.

We kindly request at least 48 business hours’ notice for cancellations or reschedules.

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Cancellations and rescheduling of appointments with less than 48 hours' notice will incur a full cancellation fee equal to 100% of the session fee.

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A cancellation policy is set in place, which reflects the time that your psychologist sets aside for your appointment. Your cancellation notice would be much appreciated, as this can enable us to provide services to other clients who may be in need of an urgent appointment.

Extenuating circumstances may apply.

Please note: Medicare, Private Health Funds and insurers do not reimburse or provide rebates for cancellations or missed appointments resulting in a cancellation fee.

All personal information gathered during the provision of the psychological service will remain confidential and secure.